01
Returns
Return requests are accepted within 3 days of delivery. There are no change-of-mind returns: we accept returns when the item you received is wrong, or damaged/defective — and we resolve those at no cost to you.
Curated international brands
returns & exchanges
Limited Returns, Honest Terms
StoreSome offers limited, clearly defined returns and exchanges: request returns within 3 days and exchanges within 7 days of delivery, and each case is resolved case-by-case.
- Return window
- 3 days
- Exchange window
- 7 days
- Resolution
- Case-by-case
- Sale items
- Exchange only
Policy
Returns & Exchange Terms
02
Exchanges
Exchange requests are accepted within 7 days of delivery. Size exchanges are made when the requested replacement size is available in stock.
03
Item condition
Items must be unworn and unwashed, with original tags and original packaging. Worn or washed items are not eligible for return or exchange.
04
Sale items
Sale items are exchange only — no returns.
Courier costs
Who Pays What
Wrong or damaged item
StoreSome pays the courier cost. We resolve it at no cost to the customer.
Size exchange
The customer pays the courier cost for the exchange shipment.
Customer-side reasons
Where the issue is customer-side, the customer pays the courier cost.
Refunds
When a refund is due, we send it by bank transfer to an account you confirm with us on WhatsApp. Contact support within the windows above and we will confirm the resolution with you directly.
To request a return or exchange, contact us on WhatsApp or by phone: 7 days a week, 11:30 AM to 10:30 PM — your order number helps but is not required.