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Return to shopPrivacy Policy
1. Privacy Policy At Storesome, we are committed to safeguarding your privacy. We collect only the necessary personal information needed to process your orders, improve your shopping experience, and communicate effectively with you. Your data is stored securely and is never shared with third parties without your explicit consent. We use encryption and other security measures to protect your information during online transactions. For full details on how we handle your data, please refer to our Privacy Policy.
2. Return and Exchange Policy
We want you to love what you ordered. If you are not completely satisfied, Storesome accepts returns and exchanges within 5 days of purchase, provided that items are in their original condition, unused, and with all tags attached. However, certain items like perfumes, cosmetics, and intimate apparel cannot be returned for hygiene reasons. If you need to initiate a return or exchange, please contact our customer service team at support@storesome.pk, and we’ll assist you through the process.
3. Shipping Policy Storesome offers reliable and efficient shipping throughout Pakistan. Orders are processed within 1-3 business days, and delivery typically takes an additional 3-7 business days depending on your location. While we currently do not offer international shipping, we aim to expand our services soon. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.
4. Payment Policy We accept multiple payment options, including credit/debit cards, bank transfers, and cash on delivery (COD). All online transactions are securely processed, and your payment information is encrypted for safety. Please note that payment must be completed in full before orders are shipped.
5. Terms of Service By using our website, you agree to comply with our Terms of Service. These terms govern your use of storesome.pk and outline your rights and responsibilities as a customer. The terms include sections on intellectual property, content usage, limitations of liability, and dispute resolution. You are encouraged to review the Terms and Conditions before making a purchase.
6. Intellectual Property Policy All content on the Storesome website, including images, text, logos, and designs, is owned by or licensed to Storesome. Unauthorized reproduction or distribution of this content is prohibited. We respect the intellectual property rights of others and expect our users to do the same.
7. Customer Support Policy Our customer support team is available to assist with any inquiries or concerns you may have regarding our products, services, or policies. You can reach us via email at support@storesome.pk. We strive to respond to all inquiries within 24 hours on business days.
Delivery
We aim to provide fast and reliable delivery across Pakistan. Once your order is processed, you will receive a confirmation email with a tracking number to track your package. Delivery typically takes 3-7 business days, depending on your location.
Returns
If you’re not completely satisfied with your purchase, you may return the product within 5 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and with all tags intact. Please note that certain items, such as perfumes and cosmetics, are non-returnable due to hygiene reasons.
Additional non-returnable items:
- Gift cards
Credit Card or Original Method of Payment:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds:
If you haven’t received your refund:
- First, check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Then, contact your bank. Processing times can cause delays in posting refunds.
If you’ve done all this and still haven’t received your refund, please contact us at support@storesome.pk.
Sale Items:
Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@storesome.pk
