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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept a variety of payment methods for your convenience, including credit cards, debit cards, SadaPay, JazzCash, EasyPaisa, and bank transfers. This flexibility ensures a smooth and secure checkout experience, allowing you to shop with ease at Storesome.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 5 days return policy. You can return eligible items within 5 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
For returns, the customer is responsible for covering the return shipping costs.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Delivery
We aim to provide fast and reliable delivery across Pakistan. Once your order is processed, you will receive a confirmation email with a tracking number to track your package. Delivery typically takes 3-7 business days, depending on your location.
Returns
If you’re not completely satisfied with your purchase, you may return the product within 5 days of receiving it. To be eligible for a return, the item must be unused, in its original packaging, and with all tags intact. Please note that certain items, such as perfumes and cosmetics, are non-returnable due to hygiene reasons.
Additional non-returnable items:
- Gift cards
Credit Card or Original Method of Payment:
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds:
If you haven’t received your refund:
- First, check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Then, contact your bank. Processing times can cause delays in posting refunds.
If you’ve done all this and still haven’t received your refund, please contact us at support@storesome.pk.
Sale Items:
Please note that only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@storesome.pk
